- General
- Operations
- Leadership
- Legal
- Marketing
- Leasing & Sales
- Maintenance
- Property Managers
Mandatory Large Booth Setup (Quads, Triples, And Complicated Setups)
Optional Exhibitor Setup for All Other Booths
Please note: This time block is reserved for exhibitors with large or complex booth configurations that require additional installation time. All other exhibitors are welcome—but not required—to begin setup during this window.
Badge pickup and outstanding payments will not be accepted at the Convention Center during this time. We ask that you please handle any badge pickups, swaps, or outstanding payments at the Borgata on Tuesday from 11:00am to 8:00pm.
Audience:
Attendee and Exhibitor Registration
Attendees and exhibitors may visit this location during these hours to pick up badges, process staff swaps, and take care of any outstanding payments prior to entering the show floor.
Audience:
Badge Lanyards Sponsored by:
Networking Lunch for Education Attendees
All Tuesday education attendees are invited to join us for a networking lunch before the bootcamps begin. Connect with peers, swap ideas, and fuel up for an afternoon of hands-on learning—it’s the perfect way to start your NJAA Conference experience energized and ready to dive in.
A hot buffet-style lunch will be served, with options available for those who are gluten-free or nut-free. With your meal enjoy lemonade, infused water, and iced tea as you network and prepare for a productive afternoon of learning.
Audience:
Lunch Sponsored by:
3-Hour Education Deep Dive Bootcamps
Attendees can choose the courses that best fit their interests. Each session provides 3 hours of credits toward NAA designations for eligible participants.
Options Include:
- Financial Bootcamp
- Leasing Bootcamp
- Maintenance Bootcamp
*Pre-Registration Required. Attendees must select their specific session at the time of registration to secure their seat.
During the bootcamps, a break will be provided for attendees to use the facilities and stretch during the three-hour session. NJAA will offer coffee, infused water, iced tea, and light snacks to keep you refreshed. Attendees are also welcome to bring any additional beverages or snacks they may need during the session.
Audience:
Alexandra Jackiw
CPM, CAPS, C3P
NAA Hall of Fame Inductee
Chief Operating Officer, Hayes Gibson Property Services
Financial Bootcamp: Master the Metrics That Drive Success
Gain hands-on knowledge of the financial calculations and metrics that drive property performance and learn how to take actionable steps to improve the success of the properties you manage.
- Develop and Monitor Budgets.
- Maximize Net Operating Income (NOI).
- Control Expenses by implementing cost-saving measures without compromising property value.
- Plan Capital Expenditures by evaluating ROI for upgrades like energy-efficient retrofits and amenities.
- Master Financial Reporting: Produce and interpret income statements, balance sheets, and variance reports.
- Understand Key Metrics: Learn to track and act on critical property performance metrics, including Economic Occupancy; Operating Expense Ratio; Rent Collection Rate; Resident Turnover Cost; and Budget Variance
Audience:
Sponsored by:
Rebecca Rosario
CALP, CAM, NAAEI Faculty,
President, Full House Marketing
Leasing Bootcamp: Strategies to Close More Leases and Retain Residents
Get your skills in top shape and take your leasing expertise to the next level with the skills and confidence to boost conversions and create happy residents!
- Spot and connect with e-leads and phone prospects quickly and effectively.
- Identify the hidden needs and preferences of your prospects.
- Tailor your strategy, including virtual demonstrations, to leave a lasting impression.
- Build confidence and credibility both in-person and online.
- Present your property clearly and persuasively while maintaining control of the conversation.
- Deliver presentations that highlight the value of your property and resonate with prospects.
- Address challenges and tough questions with confidence.
- Master the steps to secure deposits and finalize leases successfully.
Audience:
Sponsored by:
Paul Rhodes
CAMT, CAPS, CAMT+E, CAMT+L, EPA 608 Universal, PHTA-CPO Instructor, OSHA OTI 510+511, NAAEI FacultyCo-Host, The Turnover PodcastDirectional Maintenance Services
Chris Caramanica
CAMT, Director of Facilities -WinnCompanies, NAA/NAAEI Committee Member, NAAEI Board of Directors, CAMT Advsiory Board Member, Co-Host of The Turnover Podcast, Host of Beyond the Work PodcastMaintenance Bootcamp: Skills, Communication, and Solutions for On-Site Excellence
Too often, on-site leaders start with little preparation—leaving teams overwhelmed and under-performing. This bootcamp gives you practical tools and strategies to lead confidently, communicate effectively, and tackle your toughest challenges.
- Delegation, time, and project management skills.
- How to navigate relationships with Property Managers and your team.
- Tools for prioritizing tasks and creating solutions.
- Up-skilling your maintenance team for better performance.
- Career path strategies and professional growth.
In addition, this session will include a 1-hour interactive, “ask us anything” session which may include:
- INSPIRE inspection strategies.
- Navigating HVAC updates today and tomorrow.
- Practical problem-solving for your maintenance team.
- Audience-driven questions and real-world scenarios.
Audience:
Sponsored by:
NJAA Board of Directors Retreat
Closed session for NJAA Board leadership to review strategy, priorities, and organizational initiatives.
Sponsored by:
Welcome Reception
A casual welcome reception for education attendees and those arriving Tuesday for the Conference. It’s the perfect opportunity to connect with peers, meet supplier partners, and start building relationships before the conference officially gets underway. Light bites and drinks provided.
Audience:
Sponsored by:
Private Diamond, Signature, Keynote Reception
The private Diamond, Signature & Keynote Reception is an invitation-only event designed for our highest-level sponsors and select attendees from owner companies. This reception is not open to general attendees.
2026 NJAA Diamond Sponsors: American Architectural Window & Door; Apartments.com; Appliance Brokers, LTD; Archer & Greiner, P.C.; Balsam Construction Group; BluSky Restoration Contractors; Brach Eichler LLC; Cohen Marraccini, LLC; Conglomerate Building Solutions; Cooper Roofing; Design East, Inc.; Diamondhead Insurance Agency, LLC; Ehrlich, Petriello, Gudin, Plaza & Reed, P.C.; Encore Fire Protection; F.W. Webb; Ferguson Facilities Supply; Flooring Partners; Goldberg Realty Associates; Greenblatt, Lieberman, Richards & Weishoff; Griffin Alexander, P.C.; HD Supply Facilities Maintenance; Hilb Group of New Jersey, LLC; Ironstate Properties, LLC; Johnson Controls; The Kislak Company, Inc.; The Legacy Energy Group, LLC; Lowe's Pro Supply; Morgan Properties; Multi-Housing Depot; Ned's Commercial Services; P.C. Richard & Son; Planned Companies; Rasa Floors, LLC; RestoreCore; Russo Property Management; T.F. Andrew Carpet One Floor & Home; WilkinGuttenplan; Xfinity
Signature Sponsors:
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Attendee and Exhibitor Registration
Attendees and exhibitors may visit this location during these hours to pick up badges, process staff swaps, and take care of any outstanding payments prior to entering the show floor.
Jitney buses will be provided to and from the main entrance of the Borgata Hotel and the Atlantic City Convention Center, Doors 1 & 2, on a continuous loop from 7:00 AM to 6:30 PM on Wednesday, May 20.
Audience:
Badge Lanyards Sponsored by:
Mandatory Exhibitor Booth Setup
All exhibitors are required to complete booth installation during this designated time to ensure the show floor is fully prepared and compliant prior to attendee access. Please plan accordingly to avoid delays or access restrictions.
ALL exhibitors must be show ready by 11am or will be subject to a $500 penalty.
Audience:
Education Breakfast
Start your day with a complimentary hot breakfast buffet while networking with peers and gaining valuable insights from industry-focused discussions to fuel your learning and connections.
If you haven’t already done so, please be sure to pick up your badge at Registration in Hall A prior to breakfast. Badges are required for entry to all NJAA events and must be scanned to receive educational credit.
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1-hour Education Sessions
Attendees can choose the courses that best fit their interests. Each session provides 1 hour of credit toward NAA designations for eligible participants.
Audience:
Travis Richards, Esq.
Greenblatt, Lieberman, Richards & Weishoff, LLP
New Jersey Evictions: Compliance, Pitfalls, and Workflow Best Practices
New Jersey landlord–tenant practice is increasingly document-driven—small gaps in leases, notices, or ledgers can create costly delays. This practical, operations-focused session will guide owners and managers through a standardized, court-ready workflow for nonpayment and holdover cases. Learn how to build defensible files from move-in through filing, avoid common dismissal triggers, and streamline documentation so your cases proceed efficiently and predictably.
Audience:
*This course has been approved for continuing legal credit (CLE).
Sponsored by:
Katie Rigsby
REALTOR, CAPS, CAM, CALP, ABR
Owner, Katie Rigsby Inspires, LLC
Responding to Resident Reviews: The Good, The Bad & The Ugly
Resident reviews are a critical part of property management—positive feedback builds trust and attracts prospects, while negative reviews can be challenging and public. In this interactive session, Multifamily Maven Katie Rigsby will show you practical strategies to confidently manage all reviews. Learn how to generate more positive feedback, respond professionally to criticism, and handle unfair reviews without harming your brand. Walk away with real-world language, proven frameworks, and a clear plan to turn reviews into a powerful reputation management tool.
Audience:
Sponsored by:
Marci French
CAM, CAPS, NAAEI Senior Faculty
Chief Facilitator, French's Leadership Solutions
Talkin’ Bout Your Generation! Unlocking Motivation, Learning Styles, and Teamwork Across Generations
Explore the multi-generational workforce and discover what truly motivates each generation, from learning preferences to work styles. This session highlights the unique strengths everyone brings—and how, despite differences, collaboration can create powerful results. Learn practical strategies to bridge gaps, leverage diverse talents, and make magic happen together!
Audience:
Sponsored by:
Mindy Price
NAAEI Faculty
Founder, Inside the Why
The Human Advantage: How to Lead, Influence, and Build Trust in a Tech-Saturated Industry
AI may be fast and impressive, but it can’t build trust, rally a team, or lead through high-stakes moments. This session equips leaders at all levels with the skills AI can’t replicate—presence, influence, clarity, and the ability to lead when it matters most. Walk away with practical tools to connect, steady the room, and lead with purpose in a world chasing speed and scale.
Audience:
Sponsored by:
Paul Rhodes
CAMT, CAPS, CAMT+E, CAMT+L, EPA 608 Universal, PHTA-CPO Instructor, OSHA OTI 510+511
Directional Maintenance
Making your “Make Ready” Made Ready Beginning at Move In
What if the process of preparing an apartment for the next resident started the moment the current one moves in? This session shows how proactive planning, preventive maintenance, and data-backed strategies can accelerate make-ready times, boost resident satisfaction, and increase renewals. Learn how intentional, team-wide approaches can improve performance and create outcomes your entire property management team can be proud of.
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Education Break
Take a moment to recharge between sessions with coffee, water, and light refreshments—perfect for refueling and networking before the next learning experience.
Missed breakfast? We’ve got you covered. Enjoy coffee, water, a small selection of granola bars, and grab-and-go bites to keep you energized.
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Audience:
1-hour Education Sessions
Attendees can choose the courses that best fit their interests. Each session provides 1 hour of credit toward NAA designations for eligible participants.
Audience:
Jennifer Alexander, Esq.
Managing Shareholder,
Griffin Alexander, PC
Understanding the New COAH Landscape: Regulations, Scope, and Compliance Challenge
The affordable housing rules in New Jersey are changing fast, and compliance is more important than ever. This session translates complex COAH regulations into practical guidance for property managers and multifamily professionals. Learn how deed-restricted units differ from market-rate rentals, navigate rent and fee rules, manage marketing and tenant selection, and avoid common compliance pitfalls. Walk away with actionable strategies to keep your operations consistent, reduce risk, and stay ahead in today’s evolving affordable housing landscape.
Audience:
*This course has been approved for continuing legal credit (CLE).
Sponsored by:
Katie Rigsby
REALTOR, CAPS, CAM, CALP, ABR
Owner, Katie Rigsby Inspires, LLC
5 Keys to Make Your Sales Emails POP
With inboxes overflowing, most leasing emails get skimmed or deleted—but yours doesn’t have to. In this fast-paced, interactive session, Katie Rigsby shares brain-based strategies and proven techniques to grab attention, spark curiosity, and drive real responses. Review actual lead emails, learn what works (and what doesn’t), and discover the five keys to turning ordinary follow-ups into messages that get noticed and replied to.
Audience:
Sponsored by:
Marci French
CAM, CAPS, NAAEI Senior Faculty
Chief Facilitator, French's Leadership Solutions
Leadership Languages: Speak the Right Language to Motivate and Inspire Your Team
Organizations are prioritizing attracting and retaining great team members. But delivering one-size-fits-all leadership styles and recognition programs are leaving employees feeling unseen and unheard. As a result, organizations are experiencing an increase in turnover and employees that only want to do the bare minimum to fulfill their job duties. Identify your leadership language and how to motivate team members based on theirs.
Audience:
Sponsored by:
Mindy Price
NAAEI Faculty
Founder, Inside the Why
Stop Losing Renewals to Silence: How to Have the Conversation Before They’ve Already Decided to Leave
Most residents don’t leave because of rent—they leave because no one asked at the right time. This session teaches practical strategies to uncover objections, build trust, and turn uncertainty into renewals. Learn the key questions to ask, how to handle “we’re just looking around,” and how to retain residents without being pushy. Walk away with a proven, immediately usable plan to keep the residents you already have.
Audience:
Sponsored by:
Paul Rhodes
CAMT, CAPS, CAMT+E, CAMT+L, EPA 608 Universal, PHTA-CPO Instructor, OSHA OTI 510+511
Directional Maintenance
AC Repairs: By the Numbers (Other than Refrigerant Type)
Skip the rules and regulations and dive into the real challenges of AC repair. This session covers the top five tricky knowledge areas, plus practical steps for proper charging, recovery, on-site recycling, and system evaluation. We’ll also highlight the most commonly misused tool—and how to avoid mistakes that could be happening right at your community.
Audience:
Sponsored by:
Herm Edwards
Keynote - Herm Edwards –You Play to Win the Game
For Herm Edwards, it’s more than a memorable soundbite —it’s a blueprint for leadership and life.
From a standout NFL career with the Philadelphia Eagles to serving as head coach of the New York Jets and later leading the program at Arizona State University, Edwards has built his career on accountability, preparation, and passion. Today, as a prominent analyst for ESPN, he continues to inspire audiences nationwide with his insight and unmistakable energy.
In this powerful keynote, Edwards shares his winning formula built on four core pillars: Work Ethic. Communication. Integrity. Legacy.
Through compelling stories and straight talk, he challenges us to compete with purpose, lead with character, and commit fully to our goals —whether on the field, in the office, or within our communities.
This is more than a keynote. It’s a call to action.
Make plans to be in the room. Bring your team. Show up ready to be energized, motivated, and reminded what it truly means to play to win.
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Sponsored by:
Lunch on the Expo Floor
Refuel and network while exploring the latest products and services on the show floor. Each attendee will receive a boxed lunch with their registration, including a sandwich, bag of chips, and a piece of fruit. Water, iced tea, and lemonade will also be provided, so you can grab a bite without missing any of the action.
For those requiring kosher options, comparable boxed Glatt Kosher lunches will be provided by Snaps (Lakewood, NJ). Kosher meals can be picked up at the NJAA booth (#416) located in the center of the trade show floor.
A concession stand inside the Atlantic City Convention Center will also be open (located near booth 1) for attendees looking for additional options. A variety of hot food items, bottled water, and soda will be available for purchase. Please note that these items are not included with your registration.
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Kosher Food Station Sponsored by:
Expo Floor Open
Explore over 225 booths showcasing the latest products and services for the multifamily industry. Connect with vendors, discover new solutions, and get inspired to take your properties to the next level.
Need to recharge? Stop by the Wi-Fi Lounge in Hall A to power up your devices, catch up on emails, or take a quick meeting.
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Cocktail Reception on the Expo Floor
Enjoy a mix of alcoholic and non-alcoholic beverages while networking with exhibitors! Bars serving cocktails, sodas, water, and other refreshments are conveniently located throughout the expo floor. Check the expo floor map for bar locations!
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$5,000 Grand Prize Drawing (Must Be Present to Win)
One attendee from an Owner Member company will be given a chance to win $5,000 cash on Wednesday, May 20th on the Expo Floor during the Cocktail Reception with Exhibitors!
Exhibitors, get ready—enjoy a packed trade show floor buzzing with attendees until the very end!
Audience:
Sponsored by:
Mandatory Exhibitor Breakdown
All exhibitors are required to dismantle and clear their booths during this designated time. All items must be removed from the expo floor by 8:00 PM; anything left behind will be removed by AEX, and payment will be required to release those items. Please plan accordingly to ensure a smooth and efficient breakdown for everyone.
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AC After Dark: The NJAA Party
Wrap up Wednesday night in style at the ultimate NJAA celebration! Enjoy live music, interactive games, and endless opportunities to connect with fellow members. Bigger, better, and more fun than ever, this is the perfect way to close out a jam-packed conference and kick off your Memorial Day Weekend with energy and excitement.
Audience:
AC After Dark Entrance LED Sponsored by:
AC After Dark Entertainment Sponsored by:
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AC After Dark Photo Booth Sponsored by:
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Hotel Checkout
Guests should settle their bills and return room keys by the designated checkout time. The Borgata is offering a complimentary late checkout until 12:30 PM if needed, giving you a little extra time to pack and get ready without rushing.
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