Conquering Call Reluctance
Make phone outreach a strength not a struggle.
Join Us Virtually
Event Details
Join NJAA and national speaker Stephanie Oehler for Conquering Call Reluctance, a high-impact webinar that tackles the mental and tactical roadblocks that keep leasing and sales professionals from picking up the phone with confidence.
Call reluctance is more common than most teams admit and it quietly erodes performance. From fear of rejection to uncertainty about what to say, this session helps participants shift their mindset, overcome hesitation, and make every outreach count. Through guided self-reflection and practical techniques, attendees will learn how to sound natural, confident, and engaging on every call.
Participants will also receive a post-webinar Reflection & Retention Worksheet to help reinforce confidence, consistency, and application after the session.
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Identify and reframe the internal barriers causing call reluctance
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Apply confidence-building techniques such as the 2-second rule and tone resets
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Build daily habits that improve call consistency and confidence
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Use tone, timing, and emotional intelligence to increase conversion rates
Why Should You Attend?
Phone calls remain one of the most powerful leasing tools but only when approached with confidence. This session gives teams practical, repeatable strategies to reduce hesitation, improve call quality, and turn conversations into real leasing momentum.
Who Should Attend?
- Leasing Professionals
- Property Managers
- Assistant Managers
- Sales & Marketing Teams
- Customer Support Team Members
NAA Credential Holders
Those that successfully complete this course will receive one (1) continuing education credit for National Apartment Association (NAA) designations.
Questions?
Should you have questions about this course, please do not hesitate to contact education@njaa.com and a member of our team will be more than happy to assist you!